Refund Policy

Pet Love Mart is committed to providing you with excellent products. Below you will find our refund policies, which are different depending on the type of product you purchase. We stand behind the products we sell and guarantee that they are brand new, authentic, and original.

All products come with a 30-day, money-back guarantee, based on the delivery date as provided to us by postal services. To receive a full refund, please contact our customer support team at They will provide you with shipping instructions and a return authorization (RA) number. After 30 days, your order is considered final and refunds will not be given.

We encourage all clients to contact us if there is an issue with the products received.

All transactions will appear on your credit card statements as “SKRILL” or “PAYU TR*”. If a refund has been issued, please allow up to 10 business days for your issuing bank to post the refund back to your account. Issuing banks have different time-frames for posting refunds to your account; therefore you may not see the funds posted to your account despite the fact that we have processed the refund. For your convenience, confirmations of all refunds will be sent to you via e-mail immediately after they are processed.